Terms & Conditions
After throughly reviewing the contents of this page follow the steps on our Registration & Payment Page to fill out your registration form and provide payment via our secure online shopping cart.
Final acceptance of any program participant is subject to availability and Wildtender's discretion and review of all required forms, documents and payment. Once we receive your registration form and payment, we will be in touch by email to confirm your participation and provide more information to help you prepare. If the program is already full, or we see an issue that prevents your participation, a full refund will be made promptly.
A $350 deposit is required upon registration to secure your space. Payment can be made via credit card or Paypal after the registration process.
We will follow up to bill you for the remaining balance, due 60 days prior to the program’s start date. If you do not pay your balance by the due date, you forfeit your deposit and your space will be released.
If you cancel or leave a multi-day program early for any reason, your refund will be determined according to the terms & timelines outlined below. Please consider this information thoroughly before you make your commitment.
If you cancel more than 120 days from the program start date, we will grant you a full refund minus a $100 administration fee.
If you cancel between 60-119 days from the program start date, we will refund your tuition minus the $350 deposit.
Less than 60 days before the program start date, or once the trip has begun, there will be NO REFUND. Please understand that our programs are small and extensive preparations are made in advance assuming your attendance (e.g. extensive trip planning and coordination, lodging and shuttle reservations, food & supply purchases, permit fees, guarantee of guides’ payment based on certain attendance).
However, if there is a waiting list for the program, your space can be transferred to someone on the list, up to two weeks in advance of the program start date. After they have registered and paid in full, your tuition will be refunded to you, minus a $100 administration fee.
Transfer / Credit Policy
If you need to cancel, we do not retain tuition credit for future unscheduled programs. We do allow transfers to other existing programs, however, more than 60 days in advance of your program’s start date, pending availability and Wildtender’s review and permission, with the following fee schedule:
More than 90 days prior to the program start date, you may transfer from one program to another with no associated fees.
Between 89 and 60 days prior to the trip start date, there will be a $100 per person transfer fee.
Less than 60 days prior to the program start date, regular cancellation and refund policies will apply.
You may be able to gift your space to a friend or loved one, up to two weeks in advance of the program start date, subject to our discretion and permission, and a $100 administration fee. Alternatively, let us know if you would like us to offer your space as a scholarship to someone who would otherwise be unable to attend.
Rain or Shine
Wildtender programs run rain or shine, as long as conditions are considered fundamentally safe. For this reason, participation in a Wildtender program requires a reasonable level of physical health and fitness, and the ability to be outside in potentially inclement weather.
Right to Cancel Programs
Wildtender reserves the right to cancel or reschedule trips due to inadequate sign-ups or for other unforeseen circumstances that make the program economically or logistically un-feasible for us to operate. In this case, we will offer you the choice of an alternative itinerary of equal value and quality, or the choice of a full refund of your Wildtender tuition. However, Wildtender is not responsible for any travel costs or additional expenses incurred by you in preparation for the cancelled program. We highly recommend purchasing a “cancel for any reason” travel insurance policy to cover your full costs.
Wildtender reserves the right to cancel programs or modify itineraries due to circumstances beyond our control that make the trip unsafe or impossible to continue. All trips are subject to itinerary changes or cancellation for a wide variety of reasons including, but not limited to, weather, natural disasters, wildfires, landslides, park or public land closures, trail and/or road closures, acts of God, political events such as terrorism, strikes, civil disturbances, or changes in law. NO REFUNDS will be made due to unforeseen conditions that are beyond Wildtender’s control, and we are not responsible for any travel costs or additional expenses incurred by you in preparation for the cancelled program. Please see information about trip insurance below to protect yourself.
For your protection, we strongly recommend that you acquire travel insurance to cover your travel and program expenses in the event that a major weather or climatic event prevents your Wildtender program from being possible. Also, life can be unpredictable and this would cover you in the event that something happens that causes you to cancel (injury, illness, family emergency, travel delay, natural disaster at home, etc.). Travel insurance also provides you with medical, emergency assistance, and evacuation coverage in the event of your injury or accident. Here are two companies we recommend:
iTravelInsured (their SE or LX products) offers flexible "cancel for any reason" policies and pre-existing condition waivers; these policies need to be booked within 20 days of paying your Wildtender program deposit.
World Nomads is widely used for guided tours, and slightly more affordable. They do not have policies with "cancel for any reason" or pre-existing condition waivers, however, so their plans offer less protection. Their policies can be booked at any time in advance of your program.
If you refuse to follow the rules or directions of staff on your Wildtender program, or participate in abusive, inappropriate or threatening conduct, thereby causing unsafe conditions or harming the experience for the other participants, you may be asked to leave the program, with no refund.
Medical Disclosure and Coverage
Wildtender is not providing physical or mental health services or therapy through our programs. You are required to consult with a medical professional to determine your health and fitness eligibility for Wildtender programs, and to seek medical advice and care for any medical or mental health problems.
You are required to have adequate medical insurance coverage to participate in a Wildtender program, and we may ask you to disclose medical and insurance information. Wildtender does not and will not assume liability regarding medical care or medical evacuations. We recommend trip insurance to cover you in the event of your injury or emergency.
No Guarantees of Program Benefits
Wildtender does not guarantee that any specific results will be obtained from our programs, because specific results involve factors beyond our control. If you have any questions about the benefits of our programs, please contact us before you make a purchase.
No Guarantees for Dietary Restrictions & Allergies
While we will attempt to accommodate dietary allergies, sensitivities, and nutritional preferences, we cannot guarantee or warranty an allergy-free or sensitivity-free dietary experience on Wildtender programs.
Acknowledgment, Assumption of Risk, Release of Liability and Indemnification Agreement
You are required to review and sign Wildtender’s Acknowledgment, Assumption of Risk, Release of Liability, and Indemnification Agreement prior to the Wildtender program’s beginning. We are unable to allow you to participate in any aspect of a Wildtender program without a signed form.